Some knowledge that I'd learned years ago in my first company that still fresh in my mind.
You may browse through and I am sure you will be amazed!
Please Click on the title for detail informations.
7 Foundations to Success
1) 3 Steps of Connection- S.E.E
Smile
Eye to eye
Enthusiasm
2) 5 Steps of Communication
Introduction
Short Story
Presentation
Close
Rehash
3) Turn Around Negative(T.A.N)- Art of Handling Feedback
Immediate Positive Feedback
The Jone's Theory
Reasons to Buy
Re-close
4) Hot Buttons(G.I.F.T.S) - Hot Buttons of Instant Decision Making
Greed
Indifference
Fear of Loss
The Jone's Theory
Sense of Emergency
5) 3 Golden Rules of Customer Service
Never Lie!
Be 100% sure before committed!
Always leave positively!
6) Law of Average(L.O.A), the Law of Universe
Every "NOs" Bring You Closer To a "YES"
7) 8 Steps to Success (aabbww**)
Attitude
Attitude Maintenance
Be on Time
Be Prepare
Work Ethic
Work Territory Correctly
* Know Why You Are Here and Where you Are Going
* Take Control
Remark : Thanks to Emmy Ho for completed those that I've forgotten
~~jerryteh
